Shipping policy
Shipping Policy
(Last updated: 18/09/2025)
At Leonis Maretti, our goal is to provide fast, reliable, and transparent delivery so you know exactly when to expect your order—no matter where you are in the world. Depending on inventory levels and international routing, orders may be fulfilled from different logistics facilities worldwide.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Processing includes order verification, quality checks, and packaging.
During peak periods or promotions, processing may take longer.
Processing times are indicative and separate from carrier transit times.
Express or Premium Shipping affects transit time only and does not shorten the processing period.
2. Shipping Time (Transit)
Delivery times vary by destination and service. Estimated transit times are displayed at checkout and remain indicative, not a contractual guarantee.
Typical delivery ranges:
Europe: 5–9 business days
North America: 7–12 business days
Asia & Oceania: 8–15 business days
Rest of World: 10–18 business days
Deliveries are handled by trusted logistics partners such as DHL, DPD, FedEx, and local postal services.
Customs inspections, courier capacity, seasonal volume, or regional factors may extend transit times and fall outside our control.
Tracking information may take up to 48 hours to update, and longer during peak periods.
3. Total Delivery Time
Total delivery time equals Processing Time plus Shipping Time.
The estimated total is generally 6–18 business days from the date of purchase, depending on destination, service level, customs workload, and logistics network availability.
Delivery time may extend beyond this range for certain regions or during peak seasonal periods.
All timeframes are provided for guidance only and are not guaranteed.
Extended transit times do not constitute grounds for cancellation or refund while the parcel is in movement.
4. Shipping Costs
Orders above the Free Shipping threshold displayed at checkout qualify for Free Standard Shipping.
For orders below the threshold, standard shipping rates apply and are automatically calculated based on destination.
Premium Shipping is available in selected regions for an additional fee and can reduce transit time by up to 5 business days.
Availability and actual time savings depend on the route and customs process and cannot be guaranteed.
Shipping charges and Premium Shipping upgrade fees are payable at checkout and remain non-refundable once the order has shipped, including in cases of courier delay or customs-related hold.
International customers are responsible for any customs duties, import taxes, brokerage, or local fees charged by their country.
These costs are not covered by Leonis Maretti.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number.
Tracking becomes active after the carrier completes the first scan.
You can track your shipment via our Tracking Page or directly on the carrier’s website.
6. Delays & Exceptions
While we make every effort to deliver within the indicated timeframes, delays caused by customs checks, courier capacity, postal strikes, severe weather, or other external events may occur.
Such delays do not constitute grounds for cancellation or refund while the parcel is in transit.
Leonis Maretti is not liable for any costs or losses arising from third-party delays, customs inspections, or carrier handling.
Once an order has entered processing, cancellation is no longer possible.
7. Incorrect or Incomplete Addresses
Please ensure all delivery details are complete and accurate when placing your order.
Address changes cannot be guaranteed once an order has been dispatched.
If we contact you regarding missing or incomplete delivery details (including a required phone number for insured delivery in certain countries) and no response is received within 14 calendar days from our first email, the order will be considered inactive and may be closed without refund.
During this period, your order will remain on hold until the required information is provided.
If the courier cannot deliver due to missing or incorrect details, the resulting delay, return, or loss is the customer’s responsibility.
Should the customer later provide the missing information after the order has been closed, Leonis Maretti reserves the right to either resume shipment or maintain cancellation status at its discretion.
Any refund or resolution in such cases will follow the procedures set forth in our Returns & Refund Policy.
8. Damaged or Lost Packages
If your parcel arrives damaged, notify us within 48 hours of delivery at contact@leonismaretti.com, including clear photos of the item and packaging.
Lost-in-transit claims require carrier tracking evidence.
Only after 30 working days from the original shipment date will our logistics team conduct an internal review with the carrier.
If the parcel is confirmed lost after this period, we will arrange a replacement shipment as a goodwill solution.
Leonis Maretti cannot be held responsible for damage occurring after delivery or for returns lost in transit without tracking.
9. Contact Information
Company name: PVL Media
Company registration number: 1011857676
VAT number: BE1011857676
Registered address: Pastorijweg 10, 8560 Wevelgem, Belgium
For inquiries regarding orders, shipping, or customs, please contact: contact@leonismaretti.com
Customer Service (CET):
Monday to Friday: 8:00 AM – 4:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM